policies

We do not print on used,  washed or worn garments.

Customers providing artwork must provide proper and compatible files in either vector or rastor format.  Artwork can be supplied on CD or emailed to contact@clothinglinekickoff.com

Non customized items are shipped the same or within 2 business days.

Customized items are usually shipped the next day of the last day of the processing time mentioned on the invoice.

Delays on delivery does not ensure a refund of the order.

RETURN POLICY:

Wholesale and retail orders: Return are accepted for all non customized items 2 days after the customer receive the order. The refund will be sent after receiving the returned item using the same payment method and account. %15 restocking fee will be deducted to the refund.

Custom orders: Since embroidery and printing are completely custom,  we will only replace defective items or refund payment for the items if the blank products are materially flawed (tears,  holes,  etc.). Due to the varying degree of monitor settings,  the colors shown on your screen MAY NOT MATCH the actual ink colors on the garment.  This guide should be used for an approximate reference only. Clothing Line Kickoff is not responsible for variations between your monitor and the printed ink or thread colors. For orders lower than 50 pieces per garment size per design per color,  the size of the image to print will not vary with size of the garment and will be the proportion of the mock up on the Medium size of the garments.

Clothing Line Kickoff reserves the right for up to 3% damage allowance per order/job number on customers supplied shirts. For example, customer supplies 100 shirts, we reserve protection of up to 3% (3 shirts) damage allowance.  Clothing Line Kickoff will not be liable to replace nor reimburse the 3% (3 shirts) damaged back to customer. If more than 3% of the items are damages ore have mistakes,  Clothing Line Kickoff will not refund the order but replace the damaged items with the process time similar to the initial order.

Clothing Line Kickoff orders process time do not includes holidays and weekends.